Refund and Returns Policy

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Overview

## Refund Policy for Devibe.co.zaThis policy outlines the terms and conditions for refunds regarding digital courses purchased through **devibe.co.za**. As our products are digital goods delivered via internet download or streaming, we aim to balance customer satisfaction with the protected nature of intellectual property.### 1. Refund EligibilityDue to the digital nature of the content, refunds are generally granted under the following specific conditions: * **Technical Issues:** If you are unable to access the course content due to a technical failure on our platform that cannot be resolved within **48 hours** of being reported. * **Duplicate Purchase:** If you accidentally purchased the same course twice using the same account. * **Course Misrepresentation:** If the course content significantly differs from the curriculum or description provided on the sales page.### 2. Standard Cooling-Off PeriodIn alignment with digital consumer best practices, we offer a **7-day money-back guarantee** provided that: * The request is made within **7 days** of the original purchase date. * You have accessed or consumed **less than 20%** of the course material (tracked via our Learning Management System).### 3. Non-Refundable CircumstancesRefunds will **not** be issued in the following scenarios: * **Change of Mind:** Decisions based on personal preference or a “change of heart” after the content has been accessed. * **Completed Courses:** If the course has been fully completed or a certificate of completion has been issued. * **Promotion Discrepancies:** Requests for refunds to take advantage of a lower price offered during a subsequent sale or promotion. * **Violation of Terms:** If your account has been suspended or terminated due to a violation of our Terms and Conditions (e.g., unauthorized sharing of login credentials).### 4. How to Request a RefundTo initiate a refund, please follow these steps: 1. **Email:** Send an email to [Insert Support Email Address] with the subject line: **Refund Request – [Order Number]**. 2. **Details:** Include your full name, the email address used for the purchase, and a brief explanation of why you are requesting a refund. 3. **Review:** Our team will review your request and track record within **3–5 business days**.### 5. Refund ProcessingIf approved, the refund will be processed back to the original method of payment. * **Timing:** Please allow **5–10 business days** for the funds to appear in your account, depending on your financial institution. * **Access:** Upon the issuance of a refund, your access to the course material, community forums, and any downloadable resources will be immediately revoked.### 6. Compliance Note> This policy is designed to complement our existing **POPIA** and **Terms & Conditions** frameworks. By purchasing a course on devibe.co.za, you agree to the terms outlined in this Refund Policy.>

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

If

Need help?

Contact us at {email} for questions related to refunds and returns.